For an electricity key you can add up to 49 per transaction up to a limit of 255 in total.
Prepay electric key.
And a prepayment card to top up a gas prepayment meter.
We can usually get a replacement to you within five working days.
You will then be directed to our secure cardholder website.
Enter the first 9 nine digits of your key2prepaid card number in order to access the cardholder website.
Before you order a replacement it s useful to check our prepayment guides to see if there s another way to fix the problem.
Once you re in your local paypoint or payzone walk to the counter and explain that you d like to top up your key or card.
Here you will be required to create your own cardholder user id and set a unique password to securely access your key2prepaid card transaction details and information.
If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form.
Prepayment meters supply energy on a pay as you go basis instead of paying by direct debit or on receipt of a bill.
A pay as you go meter also known as a prepayment or prepaid meter allows you to pay for your gas and electricity as you use it.
A prepayment meter allows you to pay for your energy before you use it.
You won t get regular bills from us but we will send you a yearly statement.
Instead of receiving bills based on your energy usage you pay for your energy before using it by pre loading energy credit onto your meter.
This is done via a smartcard token or key that can be topped up at a shop or via a.
You re given a top up key for electricity and top up card for gas which are loaded with information about your property and energy tariff.
About four million uk homes have them and you top up prepayment meters via a key or card which you can buy credit for at newsagents post offices and garages or via an app or online.
It helps you budget for your energy use by showing you how much you use every day.
We might charge you for further replacements.
Prepayment meters are electricity and gas meters that let you pay for your energy on a pay as you go basis.
Hand over the key or card at the counter and pay for the top up.
Let s help you get a replacement as soon as possible if you need a replacement key or card just call us we ll be happy to help.
It will depend if you use a key or card for your meter but you can pick up a replacement at a local store or we ll send you one in the post.
Confirm how much you d like to pay to top up.
Your first replacement is free.
You use a prepayment key to top up an electricity prepayment meter with credit.
This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills.
